📌 Important: This Privacy Policy applies to all 777soul services, including the website and mobile app. By using the platform, you are considered to have accepted this policy.
1 Introduction
777soul is an online betting and gaming platform for users in Bangladesh. We understand how valuable your personal information is and are committed to keeping it safe. This Privacy Policy clearly explains what data we collect, why we collect it, and how we protect it.
We encourage you to read this policy carefully before registering on our platform. If you have any questions, please reach out to our support team — we are always ready to help.
2 No Information We Collect
777soul only collects the information necessary to provide its services. We do not ask for anything beyond what is needed.
| Data Type | Example | Reason for Collection | Status |
|---|---|---|---|
| Identity Information | Name, date of birth, identity document | Age Verification & KYC | Mandatory |
| Contact Information | Email, phone number | Account Communications | Mandatory |
| Financial Information | Payment methods, transaction history | Payment Processing | Mandatory |
| Gaming Data | Bet history, win/loss records | Service Improvement | Automatic |
| Technical Information | IP address, browser information | Security Monitoring | Automatic |
| Cookie Information | Session cookies, preference cookies | Experience Enhancement | Optional |
3 Why We Collect We Collect
777soul collects and uses data only for specific purposes. Each purpose is clearly set out below:
For the purpose of service delivery
- To create and manage your account.
- To process deposits and withdrawals.
- To operate betting and gaming services.
- To provide customer support.
Legal and Regulatory Purposes
- For age verification and KYC (Know Your Customer) purposes.
- To meet legal obligations related to anti-money laundering.
- To comply with the directives of the licensing authority.
For Platform Development
- To personalize your gaming experience.
- For analyzing system performance.
- To understand user behavior when designing new features.
✅ Our Commitment: 777soul never sells your personal data to third parties for advertising purposes. Your information is yours — we only store it to provide you with our services.
4 Information Sharing Policy
777soul maintains a strict non-disclosure policy. Your information is never shared except in the specific circumstances outlined below:
- Payment Processor: Minimal information is shared with the payment gateway to process transactions.
- Law Enforcement: Data may be disclosed in response to a valid court order or legal obligation.
- Service Provider: Necessary data is shared with technology partners that support platform operations.
- Licensing Authority: Providing data for audits at the request of regulatory authorities.
⛔ Never: 777soul never sells or transfers your personal data to advertisers, data brokers, or any third party for commercial purposes.
5 Cookies Policy
777soul uses cookies to improve platform performance. Cookies are small data files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Performance Cookies: Used to remember your language, theme, or other preferences.
- Analytics Cookies: Helps us understand user behavior to improve the platform.
You can disable optional cookies through your browser settings, though some platform features may become limited as a result.
6 Security Measures
777soul uses industry-standard security technology to protect your personal information.
- SSL/TLS Encryption: All data transmissions are encrypted.
- Firewall Protection: Multi-layered firewall protection against unauthorized access.
- Two-Factor Authentication: An additional layer of security for your account.
- 24/7 Monitoring: 24/7 system monitoring and detection of suspicious activity.
- Regular Backups: Encrypted backups of data are stored in a secure location.
- Staff Training: All 777soul staff receive regular training on data protection.
🔐 Report a Security Issue: If you notice any security vulnerability or suspicious activity, please notify our support team immediately. We will respond within 24 hours.
7 Information Retention Period
777soul does not retain data longer than necessary. Retention periods vary depending on the type of information:
- Account Information: Retained for the full duration your account remains active.
- Transaction Records: Generally retained for 5 years to meet legal obligations.
- Gaming History: Retained for a minimum of 3 years for dispute resolution.
- Technical Logs: Up to 90 days for security analysis.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after 30 days.
8 Your Right
As a registered member of 777soul, you have a number of important rights over your own data.
9 Minor Protection
777soul strictly prohibits the collection of data from, or platform access by, anyone under 18. Age verification is carried out at the point of registration.
If we discover that data has been inadvertently collected from a minor, that data will be deleted immediately and the account will be closed.
10 Policy Changes
777soul may update this Privacy Policy from time to time. Users will be notified by email of any significant changes. The date of the latest update is always shown at the top of this page.
📧 Contact Us: If you have any questions or concerns about our Privacy Policy, please contact 777soul Support. Email: [email protected] — We offer support in Bangla 24/7.